ASUS to investigate gaming laptop issue affecting models since 2021
ASUS, a well-known name in the gaming laptop market, is currently facing a significant issue impacting its devices. Gamers and tech enthusiasts alike are concerned about a recent performance problem that has been reported across various models. As a leading brand, ASUS's response to this situation is crucial for its reputation and customer trust. Let's delve into the details of what’s happening and the implications for users.
ASUS issues statement regarding performance issues in gaming laptops
On September 17, 2025, the official account of ASUS ROG North America acknowledged widespread performance problems linked to a faulty BIOS affecting all gaming laptops produced between 2021 and 2024. The company’s message was clear: We have heard your feedback. Along with this, ASUS issued a press release confirming that they are actively investigating the matter.
Users have reported various performance issues, including stuttering gameplay, latency problems, and audio distortions. ASUS has recognized these reports as significant and not isolated cases. The company indicated that solutions are forthcoming, and they are working diligently to address the concerns raised by users.
Your feedback has been heard 🤝 pic.twitter.com/2UxWiQB1KX
— ROG North America (@ASUS_ROGNA) September 17, 2025
While details about the resolution remain sparse, ASUS has mentioned that their software team is working on the issue. The expectation is that within a few weeks, they will announce the release of a new BIOS update for the affected models. This update aims to rectify the performance degradation users have been experiencing.
Dear ROG community 👋
We have seen recent reports about performance interruptions in some ROG laptops, and we want you to know that our team is actively investigating these cases.
We understand that smooth and reliable performance is crucial for high-performance machines like these, and we are committed to delivering it. Your comments and detailed reports are invaluable, and we will continue to provide updates and support through our official channels.
Thank you for your patience, passion, and for being part of the ROG journey. 🤝
Understanding the context of the issue
Recent reports have revealed that ASUS gaming laptops, particularly the models manufactured between 2021 and 2024, are experiencing notable performance issues. Users have reported stuttering during gameplay, which can even manifest when navigating the BIOS menu or simply moving a window on Windows. Many users discovered that they were not alone in their struggles, identifying a systemic issue linked to a manufacturing defect associated with the BIOS.
The performance problems extend beyond just the ROG series; they also affect ASUS's TUF line of laptops, a range catering to budget-conscious gamers. ASUS faces the challenge of identifying the root cause of these issues and implementing an effective solution. This situation necessitates a prompt BIOS update to rectify the stuttering and other related problems.
Although stuttering is the most frequently reported issue, users have noted other troubling symptoms, including:
- Increased latency during gameplay
- Audio distortion or repetition
- Intermittent freezing of the mouse cursor
Once ASUS releases the updated BIOS, it is expected that these issues will become a thing of the past for affected users.
What makes ASUS a leading brand in laptops?
ASUS has built a reputation as a prominent player in the laptop market, particularly known for its high-performance gaming laptops. The brand is celebrated for its innovative technology and commitment to quality. Here are some factors that contribute to ASUS's strong standing in the industry:
- Build Quality: ASUS laptops are often praised for their durability and robust design.
- Performance: Equipped with the latest processors and graphics cards, ASUS gaming laptops deliver powerful performance.
- Customer Support: The company has a strong support network, providing users with necessary assistance and updates.
- Variety of Options: ASUS offers a wide range of models to cater to different user needs, from budget-friendly to high-end gaming machines.
Comparative analysis: ASUS vs. HP
In the competitive landscape of laptops, ASUS often finds itself compared to HP, another major player. Each brand has unique strengths and weaknesses that appeal to different segments of the market.
| Feature | ASUS | HP |
|---|---|---|
| Performance | High-performance gaming laptops with advanced cooling systems | Reliable performance across a range of laptops, but less focused on gaming |
| Design | Stylish, often customizable designs for gaming | More traditional designs, suitable for professional environments |
| Price Point | Varied pricing, often competitive in gaming sector | Broader price range, covering various consumer needs |
How does ASUS stand in the laptop market?
ASUS is regarded as a reputable brand in the laptop market, known for producing high-quality machines that cater to both gamers and professionals. With a commitment to innovation and customer satisfaction, ASUS continues to evolve and adapt to the demands of its user base.
The company’s efforts to quickly address the current performance issues with a BIOS update will be telling of its commitment to customer service and product reliability. Users are eager to see how ASUS will handle this challenge moving forward.
ASUS ROG: A closer look
ASUS ROG (Republic of Gamers) is the brand's flagship gaming division. It specializes in high-performance gaming laptops, desktops, and accessories. The ROG series is designed for serious gamers, offering cutting-edge technology, including:
- High refresh rate displays for smoother visuals
- Advanced cooling systems to prevent overheating
- Customizable RGB lighting for personalization
These features make ROG laptops highly sought after among gaming enthusiasts, despite the current performance hiccup.
Where is ASUS headquartered?
ASUS was founded in 1989 and is headquartered in Taipei, Taiwan. The company has since expanded its operations globally, with a presence in various markets worldwide. Its strategic location in Taiwan places it in the heart of the tech industry, allowing access to cutting-edge technology and innovation.
For those interested in understanding the current situation better, various resources and videos are available online. One particularly insightful video discusses the issues faced by ASUS gaming laptops, providing a deeper understanding of the ongoing problems:
As ASUS navigates this challenge, the actions they take will determine not only their reputation but also the loyalty of their customer base. The gaming community watches closely as the situation develops.
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