Mack Trucks Dealer TransWestern Truck Centres Launches Calgary Facility
In a significant move for the trucking industry in Canada, Mack Trucks has taken a bold step forward by relocating and expanding its dealer presence in Western Canada. The new facility not only enhances customer service but also reflects the evolving landscape of the trucking sector, emphasizing efficiency and advanced service capabilities.
TransWestern Truck Centres has opened its new full-service dealership in Southeast Calgary, Alberta, marking a pivotal development for both the company and its customers. This new location is designed to meet the growing demands of the industry, ensuring that operators have access to the latest technologies and support for their vehicles.
Overview of the New Facility
The newly established TransWestern Truck Centres operates out of a state-of-the-art 52,000-square-foot building situated on a secure 5.25-acre lot. Located conveniently between Stoney Trail and Deerfoot Trail, this strategic positioning allows for easy access for customers. The facility is equipped with:
- 20 service bays for efficient vehicle maintenance.
- $2.1 million in parts inventory, ensuring immediate availability of essential components.
- A skilled workforce comprising 18 technicians, including 8 master technicians, committed to providing high-quality service.
- A total employment of 43 staff members dedicated to enhancing customer experience.
This significant investment showcases TransWestern's commitment to providing comprehensive services to heavy and medium-duty truck owners, especially those operating Mack models. The facility's design not only focuses on operational efficiency but also ensures a superior customer service experience.
Enhanced Service Capabilities
The new dealership is recognized as a Mack Certified Electric Vehicle (EV) Dealer, highlighting Mack Trucks’ commitment to sustainable practices and the future of transportation. This designation allows the dealership to cater to the needs of customers transitioning to electric vehicles, a trend that is expected to continue growing in the coming years.
In addition to EV services, the facility is fully equipped to support Mack Compressed Natural Gas (CNG) customers, reflecting a versatile approach to alternative fuel sources. The design of the dealership also accommodates the potential for expanding hydrogen fuel services as demand increases, showcasing a forward-thinking approach to energy solutions in the trucking industry.
Furthermore, the location has been designated as a Mack Certified Uptime Dealer. This status ensures that fleet customers benefit from:
- Faster diagnostics and repair turnaround times.
- Improved vehicle uptime, crucial for businesses relying on their fleets for daily operations.
- Access to a knowledgeable team that understands the intricacies of Mack trucks.
Impact on the Local Economy and Community
The opening of the new TransWestern Truck Centres facility in Calgary is not just a win for the trucking industry; it also represents a boost for the local economy. By employing 43 individuals and providing specialized training for technicians, the dealership supports job creation and skills development in the region.
Moreover, the dealership’s investment in advanced technologies and services fosters a more competitive landscape in the trucking sector. As businesses strive to improve their operational efficiency, having access to a local dealership with modern facilities and knowledgeable staff becomes increasingly vital.
The Importance of Location
Located in Southeast Calgary, the dealership benefits from a prime position that enhances accessibility for customers from various regions. The proximity to major highways such as Stoney Trail and Deerfoot Trail facilitates easier transport for customers, whether they are visiting for parts, service, or new vehicle purchases.
This strategic location also serves to strengthen Mack Trucks' dealer footprint in Western Canada, allowing for a more substantial market presence and increased customer engagement. The presence of a dedicated service center ensures that drivers and fleet operators can receive timely assistance and support, which is essential in the fast-paced trucking industry.
Commitment to Quality and Innovation
TransWestern Truck Centres' investment in technology is not limited to alternative fuel vehicles; it also extends to enhancing overall service quality. The dealership is at the forefront of implementing innovative practices that improve the customer experience, including:
- Utilization of advanced diagnostic tools to streamline service processes.
- Training programs for technicians to stay updated with the latest industry standards.
- Customer feedback mechanisms to continually refine service offerings.
This commitment to quality and innovation not only benefits truck owners but also reinforces Mack Trucks' reputation as a leader in the heavy-duty truck market.
Conclusion
The opening of the new TransWestern Truck Centres facility in Calgary is a significant milestone for Mack Trucks and the wider trucking community in Canada. As the industry transitions towards more sustainable practices and innovative solutions, this dealership stands out as a model of excellence in service and customer support. With its advanced capabilities and commitment to quality, the facility is poised to make a lasting impact on the local economy and the trucking sector as a whole.
For those interested in seeing more about the evolution of heavy-duty trucks, check out this informative video on big trucks through the decades:
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