iPhone 17 Pro complaints: aluminum chassis scratches easily
The launch of the iPhone 17 Pro and Pro Max has stirred significant discussions among users, particularly regarding the device's durability. With reports of scratching issues becoming increasingly common, potential buyers should be aware of these challenges before making a purchase. The conversation revolves around the material choice and its implications for everyday use, bringing to light the importance of protective accessories.
Understanding the Material Changes in iPhone 17 Pro and Pro Max
Apple's decision to shift from titanium to aluminum for the iPhone 17 Pro and Pro Max has raised eyebrows. While titanium was praised for its strength and resistance, aluminum is touted for being lighter and improving heat dissipation. However, this choice has a significant trade-off regarding durability.
The new unibody chassis made of forged aluminum (series 7000) indeed comes with advantages, but many users have reported that the finish is abnormally prone to scratches. This phenomenon has led to the term "Scratch-Gate" being coined, indicating a widespread issue rather than isolated incidents.
The implications of this material change are substantial, as users expect a premium device to withstand everyday wear and tear. Apple’s marketing often emphasizes durability, yet these early reports contradict that narrative, leading to frustration among consumers.
Color Matters: Which iPhone 17 Pro and Pro Max Models Scratch More Easily?
Interestingly, it appears that not all colors of the iPhone 17 Pro and Pro Max are affected equally by scratches. Users report that the Dark Blue variant shows scratches more prominently due to the stark contrast with the exposed aluminum. This issue has been particularly noticeable in high-traffic Apple stores across cities like New York, Hong Kong, Shanghai, and London, where display units have shown visible marks after limited handling.
- Dark Blue color is especially vulnerable to scratches.
- Visible marks appeared in display units after only a few hours of customer interaction.
- This issue is also reported in the iPhone Air, particularly in the black version.
The areas most susceptible to damage include the camera module and the edges of the chassis. Many users feel disappointed, considering Apple touted the aluminum as more durable, while in reality, it appears to be more susceptible to superficial wear.
Root Causes of the Scratching Issue
Some analysts speculate that the scratching problem may stem from the anodizing process or the color finishes rather than the aluminum material itself. While these scratches may not compromise the structural integrity of the device, the aesthetic damage can significantly diminish its value.
Considering that the prices for the iPhone 17 Pro and Pro Max start at €1,319 and €1,469 respectively, the potential for scratches raises legitimate concerns about future resale value. Furthermore, there is a worry that Apple may void warranties based on visible damage, attributing it to misuse, which has left many users feeling uneasy.
Scratch-Gate: A Lighter Phone with Greater Cooling but Needs Protection
Demo unit iPhone 17 Pro scratches on day 1… (it’s not even 24 hours yet)
Use a case immediately if you don’t want to experience this kind of issue. I’m very disappointed with the quality here pic.twitter.com/zRjIQrl3zA
— Bradley (@VerdeSelvans) September 19, 2025
The videos circulating on social media, such as this one showing how easily the camera module can be scratched with a key or a coin, highlight the fragility of these devices. Although it’s unrealistic to expect users to intentionally scratch their phones, everyday activities can lead to unfortunate scrapes. For instance, placing the iPhone 17 Pro or Pro Max in a pocket with keys can lead to scratches over time, especially when sitting down and applying pressure.
iPhones have long been viewed as fragile devices, and it’s common to see videos of users dropping their phones, resulting in catastrophic damage. As a seasoned iPhone user, I’ve learned the importance of investing in a case and a screen protector immediately after purchase. This protective gear is essential for maintaining the device's pristine condition, regardless of usage duration.
- Consider a case to protect the phone from scratches and damage.
- Invest in a screen protector for added safety.
- Be cautious about placing the phone in pockets with keys or other hard objects.
While many users appreciate the sleek design of their devices and prefer to use them without a case, the scratching issues with the iPhone 17 series challenge this desire. The reality is that with this new generation, protecting your investment is more critical than ever.
Consumer Reactions and Apple’s Response
The response from consumers regarding the scratching issue has been overwhelmingly critical. Many feel that despite the innovative features and improvements in performance, the basic concern of durability has not been adequately addressed. Customers expect a premium experience that justifies the price point, and when that expectation is not met, dissatisfaction ensues.
Apple has yet to provide a formal response to the Scratch-Gate controversy, which has left many users feeling abandoned. The lack of transparency in addressing these issues can damage the brand's reputation over time, especially among loyal customers.
Moving forward, it will be essential for Apple to acknowledge the feedback from users and consider possible solutions, such as offering protective accessories or revisiting their material choices for future models. The ongoing dialogue between consumers and the company will play a significant role in shaping the perception of the iPhone 17 series in the long run.
For more insights into the scratching issues of the iPhone 17 Pro, you can watch this informative video:
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